Technology Resources

  • Student Support Call Center

    Open Mon. - Fri. 6:30 am - 7:00 pm

    281-634-0826

Frequently Asked Questions

Microsoft Teams (For Students Only)

  • Do I need to download Teams app onto the FBISD lending library device?

  • How do I get Microsoft Teams?

  • How do I sign in to Microsoft Teams?

  • What are the network bandwidth requirements for Microsoft Teams?

  • Hardware and software requirements for Microsoft Teams

  • What are some recommended devices for Microsoft Teams?

  • How do I test to see if my microphone, headphones or camera are working correctly?

  • How do I troubleshoot if Microsoft Teams keeps freezing and/or locking up?

  • My video keeps pixilating/audio keeps breaking up? How can I fix this?

  • How do I troubleshoot if my microphone or webcam is not working during my Microsoft Teams meetings/calls?

  • How do I answer a call in Microsoft Teams?

  • How do Parents Meet with Teachers in Microsoft Teams?

  • How do I manage notifications in Microsoft Teams?

  • My teacher asked me to raise my hand in Microsoft Teams, how do I do that?

  • How do I resume an old conversation in Microsoft Teams?

  • My teacher put a document up in our Teams chat, how can I find it again?

  • How do I share my screen in a chat in Microsoft Teams?

  • Can I invite my friends to join my chat in Microsoft Teams?

  • How do I blur my background in Microsoft Teams?

  • How do I use Immersive Reader in Microsoft Teams? (Accessibility)

Technology

  • Forms: My students are returning to FBISD. Do I still need to verify enrollment of my students?

  • Forms: Do I have to fill this Online Enrollment Verification if I don’t need a device?

  • Forms: Why are we being asked to fill out all forms even though we are starting online and some of these are not applicable?

  • Forms: If I fill out the Back to School Readiness Form am I committing to online or face-to-face?

  • Forms: On the form, question 1 asks: “Does student have a dedicated mobile device they can use for school work both at home and at school." Does this mean that a student will be required to bring a device to school when face-to-face instruction begins?

  • Forms: I have several children. Do I need to complete online enrollment for each student?

  • Devices: Are loaner laptops available to anyone, or only those who have a financial needs?

  • Devices: Will all students that need a device be provided with one? What about hotspots?

  • Devices: Why is there a cost associated with borrowing these devices?

  • Devices: I turned my hotspot for my child in. Do I need to request for another one? Do I need one for each child?

  • Devices: I checked out a laptop in the Spring for my child. Do I need to return it and ask for another one?

  • Devices: In the Spring, I only asked for one laptop due to the limitation of 1 device for every three students. What should I do?

  • Devices: Are the loaner devices old and outdated?

  • BYOD: When students return to the classroom for face-to-face instruction, can my child bring his/her device to class?

  • BYOD and Home Use Devices: If I want to purchase a device for my student, where can I find the recommended device specifications.

  • BYOD and Home Use Devices: What were the driving factors used to define the BYOD recommendations?

  • BYOD and Home Use Devices: Why were Chromebooks and Android Devices not considered?

  • BYOD and Home Use Devices: What are the requirements for the online testing software?

  • BYOD and Home Use Devices: Why are certain devices recommended for certain grade levels?

  • BYOD and Home Use Devices: What Apple Products can I use?

  • BYOD and Home Use Devices: Why can’t I use an older iPad or MacBook with an older version of iOS or MacOS?

  • BYOD and Home Use Devices: Can I use a Chromebook for other schoolwork?

  • BYOD and Home Use Devices: Can I use a Windows PC?

  • BYOD and Home Use Devices: Can I use a Windows PC Desktop?

  • BYOD and Home Use Devices: Can I use a Windows Tablet?

  • BYOD and Home Use Devices: Can I use an Android Tablet?

  • BYOD and Home Use Devices: Why can’t I use an Android Phone?