Monitoring

Overview: This service is used for requesting the addition of a device to the IT monitoring system, an update to settings in the monitoring system for a device, or the removal of a device from the monitoring system.

Benefits and features: Devices are monitored 24 hours per day, 7 days per week. This allows quick response to critical alerts.

Who is eligible to use the service: District Departments and Campuses

How to request access to the service: Submit a Service Request via Support Portal

Related services: Network Services, Server Hosting

Escalation contacts: Customer Service Center

Escalation procedure: Please reference Service Request/Incident number during escalation.