Desktop Support

Overview: Desktop Support is one branch of the Information Technology department that serves to provide on-site support maintaining organizational computer systems, desktops, and peripherals for all K-12 campuses and administration locations in FBISD.  Services include installing, diagnosing, repairing, maintaining, and upgrading all organizational hardware and equipment while ensuring optimal workstation performance.

Benefits and features: Report poor or non performing workstations and/or new technology needs so usage can be restored in timely manner with no or minimal service interruption.

Who is eligible to use the service: Any FBISD Staff member and student in grades 6 and higher are eligible to create or request support services.

How to request access to the service: Requests for services can be made online by creating either a Service or Incident Request via the Support Portal, by telephone when contacting the Customer Support Center at 281-634-1300 or email via support@fortbendisd.com

Alias Information/Service History: Desktop support is also commonly referred to as IT Support where services are executed by an IT analyst.

Related services: Customer service center,  Desktop Technology, Network and Server Management services.

Escalation contacts: Phone: (281) 634-1300 Staffing Hours: 6:30 a.m. - 5:00 p.m. (Summer Hours: 7:30 a.m. - 5:30 p.m.)

Escalation procedure: Contact Customer Service Center