Customer Service Center
Effective June 26th, the Customer Service Center hours of operation will be Monday through Friday, from 6:30 a.m. to 5 p.m. excluding District Holidays.
The following are Planned Outages, scheduled in advance to minimize user impact.
The following are KNOWN ISSUES that our Information Technology Division is working to address, in collaboration with our external technology partners.
The following are issues that our Information Technology Division and external technology partners believe to be RESOLVED.
Performance Matters site currently inaccessible (10/7/21)
FBISD is aware the Performance Matters site is currently inaccessible to staff and students. PowerSchool is working to resolve the issue as quickly as possible. There is currently no estimated time of resolution. We appreciate your patience.
Renaissance STAR 360 Reports displaying incorrect grade levels (8/24/21 )
FBISD is aware of an issue affecting Renaissance STAR 360 reports. Many STAR reports are currently displaying incorrect grade level information for students.
NOTE: This error should not affect students' ability to test.
Renaissance is investigating the issue and will work with FBISD to remedy STAR reports once a resolution is found. There is currently no estimated time of resolution. We appreciate your patience.
Learn360 access issues. (9/2/21)
FBISD IT is aware of an issue affecting Learn360 access. The vendor has reported login issues from 1Link (Clever). Learn360 is working on resolving the issue and there is currently no estimated time of resolution. We appreciate your patience.
Skyward Unavailable (8/29/2021)
Resolved: IT has been working all weekend with Skyward, ISCorp and Progress to recover the Skyward system. We obtained access to the system again at 2AM Sunday morning and IT has been working on data recovery processes which are still in process.
Skyward was locked at 9:30AM to all staff, students and parents so IT could focus on data recovery efforts. More details will be provided in internal communication email regarding next steps, however, Skyward will be unlocked to all users at 7PM Sunday, August 29th.
1Link presenting Blue Screen after sign-in. (08/10/2021 10:56 AM - 08/10/2021 11:46 AM)
Sign-in issues with 1Link have been resolved. Thank you for your patience while the incident was being addressed to resolution.
As a reminder, for various technology resources and support, visit Technology Resources for detailed information, how-to's and FAQs.