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    To assist families with options for low cost/free internet and WiFi please see the information listed below regarding offers from AT&T, Charter (Spectrum) and Xfinity. These offers, as well as offers from other providers, can be found at https://broadbandnow.com/guides/low-income-internet.

    Consistent with FCC Chairman Pai’s “Keep Americans Connected Pledge” and concerns raised by members of Congress, AT&T is proud to support its customers by pledging that, for the next 60 days, they will:

    • Not terminate the service of any wireless, home phone or broadband residential or small business customer because of their inability to pay their bill due to disruptions caused by the coronavirus pandemic.
    • Waive any late payment fees that any wireless, home phone or broadband residential or small business customer may incur because of economic hardship related to the coronavirus pandemic.
    • Keep public Wi-Fi hotspots open for any American who needs them.

    To provide further relief and support, AT&T announced:

    Unlimited AT&T Home Internet – All AT&T consumer home internet wireline customers, as well as Fixed Wireless Internet, can use unlimited internet data.  Additionally, AT&T will continue to offer internet access for qualifying limited income households at $10 a month through their Access from AT&T program. Applications can be submitted online or by mail. For application assistance call 855-220-5211 for English or 855.220.5225 for Spanish. Visit the following link for more information. https://www.att.com/shop/internet/access/index.html#!/

    The coronavirus pandemic is causing many hardships. If you find yourself in financial trouble and unable to pay your bill, please contact AT&T at 800-288-2020 for AT&T broadband, residential wireless or small business services and 611 from your AT&T device for wireless.


    Charter (Spectrum) is committed to serving its 29 million customers and ensuring they maintain reliable access to the online resources and information they want and need. To ease the strain in this challenging time, beginning Monday, March 16, Charter (Spectrum) will commit to the following for 60 days:

    • Partner with school districts to make sure local communities are aware of these tools to help students learn remotely.
    • Open its WiFi hotspots across its footprint for public use.
    • Continue to offer Spectrum Internet Assist, a high-speed broadband program to eligible low-income households. To qualify one or more members of your household must be a recipient of one of the following assistance programs:
      • National School Lunch Program (NSLP)
      • Community Eligibility Provision (CEP) of the NSLP
      • Supplemental Security Income (for applicants age 65+ only)
    • Offer households with students in Pre-K to 12 or college, who need remote education, two free months of internet and WiFi for new customers. This discount will be applied as a credit for your first two months of internet services. Any installation or pre-payment fees to help get you started will be waived by Charter (Spectrum). Call 1-855-243-8892 to sign up for this offer. You can qualify for this offer if you:
      • Have a student of qualifying age at your service address with remote education needs
      • Have not subscribed to Charter (Spectrum) internet services within the past 30 days


    Xfinity WiFi hotspots located in out of home locations like small businesses will be available to anyone who needs them for free – including non-Xfinity Internet customers. For a map of Xfinity WiFi hotspots, visit https://wifi.xfinity.com/. Once at a hotspot, consumers should select the “xfinitywifi” network name in the list of available hotspots, and then launch a browser.

    Learn more about Comcast's Internet Essentials Program.


    Release date: March 20, 2020

    LITTLE ROCK, Ark. — In order to meet the needs of our most vulnerable neighbors during the COVID-19 response, Kinetic by Windstream is offering discounts to any new Kinetic Internet customer who qualifies for Lifeline benefits.

    This offer is being made available to assist Lifeline customers who need fast, reliable Internet during this time when a home connection is necessary for work, school and other online activities.

    Kinetic by Windstream is proud to participate in Lifeline, a program offered by the Federal Communications Commission providing monthly credits for communication services.

    • Customers who are currently eligible for Lifeline may access their qualification code via the Lifeline verifier
    • Customers that have not registered for Lifeline can do so
    • To determine Lifeline eligibility and to obtain a qualification code, visit https://www.lifelinesupport.org/.

    Kinetic Internet offer for Lifeline-qualified new customers:

    • First two months FREE;
    • $50 activation fee waived;
    • No contract term commitment;
    • No data caps; and
    • Lifeline qualification code

    About Windstream

    Windstream Holdings, Inc., a FORTUNE 500 company, is a leading provider of advanced network communications and technology solutions. Windstream provides data networking, core transport, security, unified communications and managed services to mid-market, enterprise and wholesale customers across the U.S. The company also offers broadband, entertainment and security services for consumers and small and midsize businesses primarily in rural areas in 18 states. Services are delivered over multiple network platforms including a nationwide IP network, our proprietary cloud core architecture and on a local and long-haul fiber network spanning approximately 150,000 miles. Additional information is available at windstream.com or windstreamenterprise.com. Please visit our newsroom at news.windstream.com or follow us on Twitter at @Windstream.

    enTouch Essential Services Program for Fort Bend ISD Families

    Due to the economic hardships put forth by the Covid-19 pandemic, enTouch is proud to launch a new Essential Services program designed to support those in need in the communities we serve.

    This program allows qualified residents in the communities we service to access the high speed internet needed to successfully work and learn from home. To learn more about the program, please call 281.225.1416 or visit www.entouch.net/essential-services.

    How to Qualify:

    To qualify for enTouch Essential Services, you must:

    • Live in an enTouch community (call 281.225.1416 to check if your address is serviceable)
    • Be eligible for the National School Lunch Program
    • Not be an existing enTouch customer or have been an enTouch customer within the last 90 days
    • Not have an outstanding enTouch bill within the last year

    How to Apply:

    There are two ways to apply for the enTouch Essential Services program. You will need to provide a letter showing current participation in the National School Lunch program or Head Start.

    What’s Included:

    The enTouch Essential Services program includes the following for $5.95 per month, plus taxes. Due to the financial pressure that Covid-19 has placed on many Houstonians, this program is available FREE of charge until May 31. 

    • 25/5 Mbps high-speed internet
    • Netgear modem + router combo
    • No contract, installation fee or credit check is required


    • All current T-Mobile and Metro by T-Mobile customers who have plans with data will have unlimited smartphone data for the next 60 days (excluding roaming).

    • T-Mobile and Metro by T-Mobile customers will be provided with an additional 20GB of mobile hotspot / tethering service for the next 60 days

    • Will be increasing the data allowance for free to schools and students using our EmpowerED digital learning programs to ensure each participant has access to at least 20GB of data per month for the next 60 days.

    • Supporting the FCC’s “Keep Americans Connected” Pledge focused on ensuring residential and small business customers with financial impacts do not lose service.

    For additional information, click here.


    • Customers with metered data plans will receive unlimited data per month for 60 days (a minimum of two bill cycles) at no extra cost.

    • Will provide customers with an additional 20GB of mobile hotspot data per month for 60 days (a minimum of two bill cycles) at no extra cost.

    • Customers with mobile hotspot-capable handsets who don’t have mobile hotspot will now get 20GB per month for 60 days (a minimum of two bill cycles) at no extra cost.

    • Supporting the FCC’s “Keep Americans Connected” Pledge focused on ensuring residential and small business customers with financial impacts do not lose service.

    For additional information, click here.

    FCC's Lifeline Support for Affordable Communication Program

    Lifeline is the FCC's program to help make communications services more affordable for low-income consumers in every state. Lifeline provides subscribers a discount on monthly telephone service, broadband Internet access service, or voice-broadband bundled service purchased from participating providers.

    Subscribers may receive a Lifeline discount on either a wireline or a wireless service, but they may not receive a discount on both services at the same time. FCC rules prohibit more than one Lifeline service per household.

    Visit Lifeline's website or learn more about the Lifeline Support for Affordable Communication Program.